Last updated: 07/06/2025

Thank you for shopping with us. We strive to provide the best quality products and customer experience. If you are not completely satisfied with your purchase, we're here to help.

Returns

• You have 7 calendar days from the date of delivery to return an item.
• To be eligible for a return, the item must be:
  • Unused and in the same condition you received it.
  • In the original packaging.
  • Accompanied by the receipt or proof of purchase.

Non-returnable items

Certain types of goods are not eligible for return:

• Personalized or customized items.
• Opened hygiene products or used baby products.

Refunds

• Once we receive your item, we will inspect it and notify you of the status.
• If your return is approved, we will initiate a refund to your original payment method.
• Refunds usually take 5-7 business days to process depending on your bank.

Exchanges

• Items may be exchanged if they are defective or damaged. Please contact us within 3 days of delivery for an exchange.
• Shipping costs will be charged to customers for exchange of products.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
• Original shipping costs are non-refundable.

Contact Us

If you have any questions, contact our customer support at:

Email: info@gokulambueno.com | Phone: 08943 000070